Service mind & Skills 101
Cultivating a hospitality mindset
While the world increasingly trends toward empathy, the hospitality industry has long been practicing it. However, it’s undeniable that the ability to understand and share the feelings of others is diminishing. Policies are written for others to follow, and consequently, emotions and mental well-being are often overlooked. This workshop aims to re-engage the human element within the hospitality industry.
Customer anticipation, looking for a physical gesture.
- Customer anticipation: Recognizing needs through physical gestures.
- Word choices: Thoughtful language in communication.
- Practicing Metta (loving-kindness):
- Positive Thinking:
- Making customers feel special: