Service mind & Skills 101
Cultivating hospitality mindset
While the world trends going toward empathy, hospitality industry have long been practicing it. However, we have to admit that the ability to understand and share the feelings of another is diminishing. People wrote policies for others to follow and suddenly emotions and mental conditionis overlooked. This workshop will engage the human side within the hospitality industry again.
Customer anticipation; looking for physical gesture.
Word choices ; in sentences
Practicing Mettha:
Positive Thinking:
Making customer feel special